only the best - Non toxic - bodysafe - non porous - borosilicate - phtalate free - high quality adult pleasure products

Frequently Asked Questions (FAQ)

Welcome to the Pink BlueJay FAQ page. We want you to enjoy your experience with our products safely and confidently. Below you’ll find answers to the most common questions about care, handling, compatibility, and shopping with us.

🔹 General Product Care & Safety

Q: How do I clean my toys?

Always clean your toys before and after every use.
Use warm water and a mild, fragrance-free soap, or a designated toy cleaner.
Avoid harsh chemicals, bleach, or abrasive cleaners.
Dry thoroughly before storing to prevent bacteria or mold.

Q: What kind of lubricants are safe?

Glass products: Compatible with all lubricant types (water, silicone, oil).
Silicone products: Use water-based lubricants only, as silicone-based lubes can degrade the material.
Electronic products: Always check product instructions; in most cases, use water-based lubes and avoid getting lube into charging ports.

Q: How should I store my toys?

Store in a cool, dry place, away from direct sunlight.
Keep each toy in its own storage bag or pouch to prevent dust and scratches.
Do not store silicone toys in direct contact with other silicone toys to avoid material reactions.

🔹 Glass Products (Borosilicate)

Q: Are glass toys safe?
Yes — our glass toys are made of borosilicate glass, which is highly durable, body-safe, and resistant to temperature changes. However, glass is still breakable, so always handle with care.

Q: Can I use temperature play with glass toys?
Yes! You can safely warm or cool borosilicate glass toys by running them under warm or cold water.
⚠️ Never use extreme or sudden temperature changes (e.g., boiling water, freezer).

Q: How do I check for safety before use?
Inspect your glass toy carefully. If you see chips, cracks, or scratches, do not use it.

🔹 Electronic Products

Q: How do I charge my toy safely?

Use the original charging cable provided.
Plug into a low-voltage USB port or wall adapter.
Never charge near water or in damp environments.

Q: Can I use electronic toys in the shower or bath?

Only if the product is specifically labeled waterproof.
Waterproof toys can be rinsed fully; “splashproof” toys can only handle surface moisture. Always check your product description.

Q: What if my toy stops working?

Ensure it’s fully charged.
Check for debris in charging ports.
If still not working, contact support@pinkbluejay.com with your order number.

🔹 Silicone Products

Q: Are silicone toys hypoallergenic?
Most users find silicone to be very body-safe. However, a small percentage may experience irritation or allergic reactions. If irritation occurs, stop use immediately and consult a medical professional.

Q: How do I clean silicone toys?

Wash with warm water and mild soap, or boil (if non-electronic) for up to 3 minutes for a deep clean.
Do not boil toys with electronic components.

Q: Can I use silicone lube with silicone toys?
No. Silicone-based lubricants can cause surface damage. Stick to water-based lubes for best results.

🔹 Ordering & Store FAQs

Q: Is my order discreet?
All orders are shipped in Pink BlueJay packaging with no indication of contents.

Q: What payment methods do you accept?
We accept all major credit cards and secure online payment methods.

Q: Do you accept returns?
Due to the intimate nature of our products, all sales are final. We only replace defective items if reported within 7 days of delivery.

Q: Where do you ship from?
We are proudly based on Vancouver Island, Canada, and ship Canada-wide.

Q: How long will my order take?
Most orders are processed within 1–3 business days and shipped with standard tracked delivery. Times vary based on your location.

🔹 Safety Disclaimer

All products sold by Pink BlueJay are intended for adult novelty use only. By purchasing and using our products, you accept full responsibility for safe handling and use. Always listen to your body and discontinue use if discomfort or irritation occurs.

Terms & Conditions

Last updated: [September 21, 2025]

Welcome to Pink BlueJay (“Seller,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our website pinkbluejay.com, including the purchase and use of products sold through our platform (the “Products”). By accessing or using our website, or by purchasing Products, you agree to be bound by these Terms. If you do not agree, you must not use the website or purchase our Products.

1. Eligibility

You must be at least 19 years of age (or the legal age of majority in your jurisdiction, whichever is greater) to purchase Products from this website. By using this website, you confirm that you meet these requirements.

2. Use of Products

All Products are intended for personal, private, and lawful use only. You agree not to misuse Products in any manner that could cause harm, damage, or legal liability.

3. Product Information & Safety

We strive to provide accurate descriptions, images, and information about our Products. However, you acknowledge that:

Products are for novelty and personal use only.
Results and user experiences may vary.
You are solely responsible for reading and following all product instructions and warnings.

4. Liability & Risk: Glass Products

Acknowledgement of Risk
Many Products offered by Seller are crafted from borosilicate glass. While borosilicate glass is known for its durability and resistance to thermal shock, it remains a fragile material. Chips, cracks, or misuse may result in breakage and potential injury.
User Responsibility
You agree to:
- Inspect all glass Products before each use.
- Immediately discontinue use if cracks, chips, or defects are observed.
- Use Products only for their intended purpose.
- Never expose glass Products to extreme or rapid temperature changes.
Release of Liability
To the fullest extent permitted by law, you assume all risks associated with glass Products and release Seller from any liability for injury, damage, or loss caused by breakage or misuse.

5. Liability & Risk: Electronic Products

Acknowledgement of Risk
Some Products sold by Seller incorporate electronic components, including batteries, motors, and circuitry. Such Products carry inherent risks, including but not limited to overheating, malfunction, electrical shock, or battery failure.
User Responsibility
You agree to:
- Use only manufacturer-approved charging cables and power sources.
- Avoid exposure to water unless the Product is explicitly rated waterproof.
- Inspect electronic Products before use and discontinue use if damaged.
- Follow all instructions for charging, use, and storage.
Release of Liability
You assume all risks associated with electronic Products and release Seller from liability for damages or injuries arising from misuse, malfunction, or improper handling.

6. Liability & Risk: Silicone Products

Acknowledgement of Risk
Many Products are made of silicone. While widely considered body-safe, some individuals may experience allergic reactions or irritation. Some individuals may also experience product incompatibility with certain lubricants or cleaning agents.
User Responsibility
You agree to:
- Use only water-based lubricants unless otherwise stated.
- Clean Products before and after each use.
- Inspect Products for wear, tears, or damage before use.
- Seek medical advice if you have known sensitivities to silicone.
Release of Liability
You assume all responsibility for allergic reactions, irritation, or adverse outcomes and release Seller from liability for any related claims.

7. General Waiver of Liability

To the maximum extent permitted by law:

All use of Products is at your own risk.
Seller disclaims any liability for injury, damage, loss, or health-related consequences arising out of Product use, except where caused by gross negligence or willful misconduct.
Seller’s total liability shall not exceed the purchase price of the Product giving rise to the claim.
Seller shall not be liable for indirect, incidental, or consequential damages, including but not limited to loss of enjoyment or replacement costs.

8. Indemnification

You agree to indemnify, defend, and hold harmless Seller from any claims, demands, damages, losses, or expenses (including reasonable legal fees) arising from:

Your misuse of Products.
Your breach of these Terms.
Your failure to follow instructions or warnings.

9. Ordering, Payment & Shipping

All prices are listed in Canadian dollars (CAD) unless otherwise specified.
We reserve the right to refuse or cancel orders at our discretion.
Shipping times are estimates only; Seller is not liable for delays caused by carriers, customs, or unforeseen circumstances.

10. Returns & Refunds

Due to the intimate nature of our Products, all sales are final. Returns or exchanges are not accepted unless the Product is defective upon delivery.

11. Privacy Policy

Your privacy is important to us. Personal information is collected, used, and stored in accordance with our Privacy Policy.

12. Governing Law

These Terms shall be governed by and construed under the laws of the Province of British Columbia and the applicable laws of Canada.

13. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

14. Amendments

We reserve the right to update or modify these Terms at any time. Updated versions will be posted on this website with the date of revision.

15. Contact Us

For questions about these Terms, please contact us at:
📧 contact@pinkbluejay.com